Can I exchange or return any item?
Yes, all return items (for both Return and Exchange) must satisfy the following conditions:
– it is in perfect condition and has all its labels on it.
– Secured tag intact
– Brand new condition (Unaltered, undamaged and unwashed)
– All parcels have to reach us within 14 business days from the date you receive your item
– Please allow 10 business days (upon receipt of returned item) to process your exchange/ refund.
ELEMENTS FASHOPN CONCAPT reserves the right to reject any Return or Exchange if any of the above conditions are not met.
The procedure for Return/ Exchange?
*Return/ Size Exchange is limited to 1 time for the same item. There will be no exchange to a different item.
*Refunds for returns will be in the form of credit voucher, with a 3 months validity. Credit vouchers are strictly non-refundable and not eligible for extension
SALE items are not valid for returns / exchanges or refund.
Kindly indicate “Return” on the invoice and send the item and invoice back to us in their original packaging. Postage/ courier fees for returns will be at customer’s own costs. We encourage you to send your parcel via a delivery method which allows tracking as we will not be liable for any lost parcel.
ELEMENTS FASHION CONCEPT
Add : 8 – 1 , Jalan Puteri 1/4, Bandar Puteri, 47100 Puchong, Selangor.
1. Email us at firstname.lastname@example.org within 7 working days from the date you receive your item and provide us with the following :
a) Order ID
b) Product reference number
c) Size and colour you wish to exchange to
*please note that there will be no exchange to a different item
2) Our Customer Service team will revert back to you on whether your exchange request is successful. If so, they will provide you with the necessary details to mail your items back to us.
3) Postage fees for returns will be at customer’s own costs. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.
Returns outside the stipulated timeframes may not be accepted at the discretion of e’elements.
Customers found returning items repeatedly may be refused at our discretion.
How do I know the status of my return/exchange?
Please allow 10 business days upon receiving your parcel for us to process your return/exchange request.
For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched. The order ID for exchange will be your orginal order ID-1 (eg: #11714-1)
For return: You will receive any email notification containing your credit voucher code once refund have been processed.